11:17 CHINA UNICOM<00762> - Announcement (15) Shanghai) average of Actual Cost per Operator Seat (as defined below) plus 10%, in each case, for the previous year. The Actual Cost per Operator Seat is comprised of wages, administration expenses, operation and maintenance expenses, depreciation of equipment and leasing fees for premises attributable to the customer service. The Actual Cost per Operator Seat in a certain area shall be the product of dividing the costs of Unicom New Guoxin providing `10010' services (as confirmed in the audit report issued by an external audit firm) in the same region for the previous year by the average number of monthly operator seats of Unicom New Guoxin for the previous year. Such audit report and relevant supporting documents shall be provided to the New Operating Entity and its auditor. (b) Determination of the number of effectively operating operator seats: Unicom New Guoxin shall notify the number of operator seats of the previous month to the New Operating Entity before the tenth day of each month. The New Operating Entity shall confirm the number of effectively operating operator seats within five working days based on the criteria as set out in the Service Standard for Telecommunication Operations (for Trial Implementation) published by the MII. The number of effectively operating operator seats will be subject to the final confirmation by the New Operating Entity. Historical information For the year ended 31 December 2004, the aggregate fees paid by the Group for the customer services pursuant to Old Comprehensive Operator Services Agreement was approximately RMB525 million (HK$495 million). No Cap Amount The Company considers that the transaction value of customer services shall not be subject to any annual cap amount for the following reasons: The Group's revenue growth depends heavily on the growth of its subscriber base. As customer service is an ancillary service to many of the Group's subscribers, any subscriber growth will necessarily result in the increased use of customer service. Neither the Group nor Unicom New Guoxin will be able to control it as it depends entirely on subscriber usage. Any cap on this transaction will therefore potentially limit the Group's ability to provide normal customer service to its users and jeopardise the operation of the Group. The customer services will be priced on a cost plus margin basis and the costs will be audited annually by an independent audit firm and is subject to the final confirmation by the Group thus affording added protection to the Group. The Company has applied to the Hong Kong Stock Exchange for waiver from the requirements under Rule 14A.35(2) of the Listing Rules for imposing a cap on the customer service for each of the financial years ending 31 December 2005 and 2006. (3) Agency services Background Pursuant to the New Comprehensive Operator Services Agreement, Unicom New Guoxin will provide subscriber development services to the New Operating Entity by telephone or through other channels by utilizing its paging network, equipment and operators. Pricing standards The pricing standard for the agency fee is that the agency fee chargeable to the New Operating Entity shall not exceed the average of agency fees chargeable by independent third party agents providing subscriber development service to the New Operating Entity in the same region. Historical information For the year ended 31 December 2004, approximately RMB9.05 million (HK$8.53 million) were incurred by the Group for the payment of agency fees in total pursuant to the Old Comprehensive Operator Services Agreement. No Cap Amount The Company considers that the transaction value of agency services shall not be subject to any annual cap amount for the following reasons: Agency service is essential to the Group, which needs effective marketing strategies and means to sustain its growth in the highly competitive telecommunications market in China today. The agency fee is based on commissions charged for each newly developed subscriber. The total amount of commissions will increase if the nubmer of new subscribers developed by Unicom New Guoxin increases. Any cap on this service is therefore a limit on the number of new subscribers that Unicom New Guoxin is allowed to develop for the Group. Any such limit will limit the growth of the Group. The Company has applied to the Hong Kong Stock Exchange for waiver from the requirements under Rule 14A.35(2) of the Listing Rules for