Hong Kong Stocks Report

Hong Kong Stocks Report

main | service | subscribe | faq | contact

Frequently Asked Questions

The "access" part of the FAQ is only for subscribers who signed up directly with InTechTra.
Subscribers through a third party may have password from the reseller. All subscription inquiries should be directed to the reseller. All technical questions should be directed to InTechTra.

If you have problem on accessing the Real Time Quotes, Please go to the Real Time Quote FAQ.

Access Did not receive password
Forgot userid/password

Can't log in with userid/password

Browser keep me waiting
Browser says "cannot find DNS"
Send us your correct email address
Write us (keep a copy of your registration form for record)
userid/password are case sensitive!
Check spelling, cancel "capital lock", write to us.
Cancel the default password in your browser.
Close Chinese reader program.
If you subscribe HKSR through a third party reseller, consult them for userid/password.
The internet is too busy (not necessarily our server).
Reconnect or reload.
Our server is live and well (unless internet is hit by lightning or broken down). Your shared line may be disconnected.

Viewing Report Screen messed up You need Netscape 4.0, or Internet Explorer 4.0 or higher to view.

Portfolio Seeing a blank

Error when I try to view
You need Netscape 4.0, or Internet Explorer 4.0 or higher to view tables.
You need to hit "save" every time you edit.
Cookies corrupted - set up again.
The portfolio stays with the computer/browser you input your data. You need to set up the portfolio again if you use a different computer, or copy the cookies.txt file to the new computer.
Some browser requires hitting "edit" before "view" (don't know why)

Chart Chart irregular
Chart missing
Try "reload". Delete cache memory and try again. Contact us if no improvement. Note that the charts are plotted directly with current price, which may not be corrected for split and consolidation.
Contact us.

Data How to get historical data
Want to make up data for the period I am a subscriber.
Complete and send us the order form.
Send us a request.

Terminology Don't understand the terms Please see the "howto" section and the warrant faq, etc.

Report update Report not updating The posting time varies, usually 9-10:30 am USEST
Reload to refresh your screen.
We are aware of delays due to technical difficluties in rare cases.
Send an email if you like. Calling can distract us and cause further delay.

Real Time Quotes Trouble getting real time quote. Please see FAQ on Real Time Quotes .

Trading service Do you provide trading? Sorry, we do not provide trading. To remain neutral, we do not recommend any broker either. Please consult your local brokerage firm.

Access	Did not receive password Forgot userid/password Can't log in with userid/password Browser keep me waiting Browser says "cannot find DNS"	Send us your correct email address Write us (keep a copy of your registration form for record) userid/password are case sensitive! Check spelling, cancel "capital lock", write to us. Cancel the default password in your browser. Close Chinese reader program. If you subscribe HKSR through a third party reseller, consult them for userid/password. The internet is too busy (not necessarily our server). Reconnect or reload. Our server is live and well (unless internet is hit by lightning or broken down). Your shared line may be disconnected.
Viewing Report	Screen messed up	You need Netscape 4.0, or Internet Explorer 4.0 or higher to view.
Portfolio	Seeing a blank Error when I try to view	You need Netscape 4.0, or Internet Explorer 4.0 or higher to view tables. You need to hit "save" every time you edit. Cookies corrupted - set up again. The portfolio stays with the computer/browser you input your data. You need to set up the portfolio again if you use a different computer, or copy the cookies.txt file to the new computer. Some browser requires hitting "edit" before "view" (don't know why)
Chart	Chart irregular Chart missing	Try "reload". Delete cache memory and try again. Contact us if no improvement. Note that the charts are plotted directly with current price, which may not be corrected for split and consolidation. Contact us.
Data	How to get historical data Want to make up data for the period I am a subscriber.	Complete and send us the order form. Send us a request.
Terminology	Don't understand the terms	Please see the "howto" section and the warrant faq, etc.
Report update	Report not updating	The posting time varies, usually 9-10:30 am USEST Reload to refresh your screen. We are aware of delays due to technical difficluties in rare cases. Send an email if you like. Calling can distract us and cause further delay.
Real Time Quotes	Trouble getting real time quote.	Please see FAQ on Real Time Quotes .
Trading service	Do you provide trading?	Sorry, we do not provide trading. To remain neutral, we do not recommend any broker either. Please consult your local brokerage firm.